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RaveRep

Methodology

How a Reputation Score is calculated

A number between 0 and 100. It is built only from things the person it describes cannot write themselves — and you can check every part of it on the page it came from.

There are no stars in it

Not ours, and not anyone else's. On RaveRep, the owner of a page chooses which raves get published — so an average of those raves is an average of what someone chose to show you. Every page would read 5.0, and a number every page shares tells you nothing.

Star ratings from outside platforms are shown on RaveRep pages, clearly credited to the platform they came from, because an owner cannot curate those. They are still kept out of this score: folding one in would make a RaveRep number depend on whether a business happened to claim a listing somewhere else.

What it counts

Six factors. The weight is how much each one can move the score when it applies.

  1. Proof

    up to 30 points

    How many reviews and raves this page holds, counting reviews from outside platforms as well as raves left here.

    One happy customer is an anecdote. Twenty is a pattern. The scale flattens out quickly, so a business with hundreds of reviews cannot coast on volume alone.

  2. Verified

    up to 20 points

    The share of raves that arrived through a channel the page owner does not control - an invitation a customer answered at their own address, or a signed-in RaveRep account.

    Anyone can type praise into their own form. This is the part of the page that is hardest to fake, so it is weighted like it.

  3. Recent

    up to 20 points

    How recently the newest rave arrived, and how many came in over the last six months.

    A reputation is a claim about who someone is now. Proof from three years ago is worth less than proof from last month, and this factor falls slowly rather than expiring.

  4. Responsive

    up to 15 points

    How often the owner replies to the people who leave raves, weighted by how quickly.

    How someone treats the customers they already have is the best available guess at how they will treat you.

  5. Reliable

    up to 10 points

    The share of booked meetings that were actually kept. Only cancellations made by the owner count against them.

    A customer cancelling their own meeting says nothing about this person. Counting it would punish them for having customers with lives.

  6. Complete

    up to 5 points

    Whether the page has a photo, a bio, a title, a way to get in touch, and at least one link.

    The smallest factor, deliberately. It measures effort rather than evidence, and effort is not trust.

A factor we cannot measure is left out, not scored as zero

Someone who does not take bookings has not failed at keeping them. When a factor does not apply, it is removed and the score is worked out from the rest — so the number never turns into a measure of how long someone has been here, or of how many RaveRep features they happen to use.

Example raves seeded on a new page are excluded from everything.

What the number means

  • Emerging0–39
  • Established40–64
  • Strong65–84
  • Exceptional85–100

A high score is not an endorsement by RaveRep, and a low one is not a warning. It says how much checkable proof a page carries — a new business with three invited raves is scored as exactly that, not as a risk.

If you think a score is wrong

Every part of a score is visible on the page it belongs to: the raves are there to read, the count says where each part of it came from, and any outside rating names its platform and links to it. If those do not add up to what you see, open a support ticket and we will look at the page with you.